Regional Service Director
2 weeks ago
Job Summary: We are seeking a highly skilled Regional Service Director to oversee our installation and service operations, ensuring exceptional customer experiences and driving business growth.
Key Responsibilities:
- Lead a team of Installation and Service Managers to resolve and prevent escalated service issues
- Develop and implement process improvements to enhance service quality and quantity
- Maintain installation inspection reports and quality assurance data
- Provide mentorship and leadership to team members, fostering a culture of excellence and innovation
- Balance multiple projects and priorities to meet business objectives
Requirements:
- Bachelor's degree in a related field or equivalent experience
- 2-3+ years of customer service experience, preferably in the home improvement industry
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Valid driver's license and ability to travel up to 25-50% domestically
Preferred Qualifications:
- Experience leading teams and managing diverse roles and responsibilities
- Prior experience in the home improvement industry
Physical Requirements:
- Normal office environment and field office/manufacturing/construction environment
- Light work, exerting up to 20 pounds of force occasionally
Leaf Home Solutions Core Values:
- TNT - Today, Not Tomorrow: We strive to present groundbreaking solutions today, attacking problems and meeting business objectives
- Teamwork: We believe in a culture of collaboration, where individual success is important, but team success is at the heart of our business
- Ingenuity: We drive success through innovation and creativity, exploring new markets and connecting consumers with exceptional products
- Compassion: We prioritize empathy and understanding in all our interactions, fostering positive working relationships across the organization
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