General Manager

3 days ago

Wilmington, Delaware, United States Applegreen (US) Welcome Centers Full time
Job Title: General Manager

Applegreen (US) Welcome Centers is seeking a highly motivated and experienced General Manager to lead our quick service restaurant (QSR) team. As a General Manager, you will be responsible for managing the overall day-to-day operations and profitability of our food and beverage concept located inside of a travel plaza on a major highway.

Key Responsibilities:
  • Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
  • Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
  • Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
  • Foster an engaging work culture of learning, development, and recognition.
  • Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
  • Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
  • Monitor and enforce cash handling policies and procedures.
  • Ensure compliance with company policies & procedures along with local, state, & federal laws.
  • Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
  • Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
  • Maintain seamless, cooperative relationships with business partners, vendors, and the communities.
  • Ability to operate in and lead a team in a fast-paced environment.
  • Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
  • Uses judgment and discretion to resolve less routine questions and problems.
  • Proven ability to drive profitable growth while improving customer and associate satisfaction.
  • Proficient computer skills.
  • ServSafe Certification Preferred
Requirements:
  • High school diploma or general education development (GED) equivalent
  • 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
  • Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
  • Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
  • Occasionally attend meetings or travel to support other locations.

We strive to do great things for each other, our customers, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, whatever you're pursuing — a new challenge, a sense of belonging, or just a great place to work — Applegreen is for you

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