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Assistant General Manager

2 months ago


Wilmington, Delaware, United States Hyatt Place Riverfront Full time
Job Summary

The Assistant General Manager is a key member of the hotel management team, responsible for ensuring the smooth operation of the hotel and providing support to the General Manager. This role requires a strong leader who can motivate and direct hotel staff to achieve exceptional guest satisfaction and hotel performance.

Key Responsibilities
  • Operations Management: Assist the General Manager in overseeing all aspects of hotel operations, including front office, housekeeping, food and beverage, and engineering.
  • Staff Management: Direct and coordinate the activities of department heads and staff to ensure adherence to hotel policies and procedures.
  • Training and Development: Provide training and coaching to staff to enhance their skills and knowledge.
  • Guest Relations: Assist the General Manager in resolving guest complaints and ensuring exceptional guest satisfaction.
  • Financial Management: Assist in the preparation of financial reports and ensure accurate record-keeping.
  • Compliance: Ensure compliance with hotel policies, procedures, and regulatory requirements.
Requirements
  • Education: A College Degree or Diploma in Hotel Management or a related field.
  • Experience: 3-5 years of hotel experience, preferably in a management role.
  • Skills: Strong leadership and management skills, excellent communication and problem-solving skills, and proficiency in computer systems.