End-User Support Specialist

2 weeks ago

Del Mar, California, United States Dexian - Signature Consultants Full time

Position Overview:

Dexian - Signature Consultants is seeking a skilled Desktop Support professional to assist with technical challenges faced by users across various departments.

Key Responsibilities:

  • Deliver Tier 2 assistance for computing devices utilized by employees and contingent workers across multiple locations, serving as a point of escalation for Tier 1 inquiries.
  • Manage incidents and requests through a ticketing system, ensuring timely resolutions in a dynamic business setting.
  • Install, configure, and troubleshoot end-user devices, including laptops, desktops, printers, and wireless equipment, in compliance with security protocols.
  • Reimage systems and hard drives according to established standards.
  • Conduct Move, Add, and Change operations, including the setup and removal of equipment.
  • Install and troubleshoot Windows and MAC operating systems, as well as Microsoft Office and web browsers.
  • Support remote users by configuring VPN clients and ensuring connectivity.
  • Provide training and create documentation to enhance user knowledge.
  • Adhere to ITIL processes for change, incident, and problem management.
  • Resolve issues and fulfill requests within defined service level agreements (SLAs).
  • Follow Desktop and End User Computing policies, procedures, and guidelines.
  • Deliver exceptional customer service, including support for executive and senior-level staff.
  • Collaborate with various business units, including Active Directory, Messaging, Network, Engineering, Information Security, Service Desk, and external vendors.
  • Conduct asset inventory tasks as required.
  • Work independently on routine tasks and follow general guidance for new assignments.

Qualifications:

  • Demonstrated experience as a Desktop Support Engineer, Technical Support Engineer, or in a similar capacity.
  • Proficient in Windows, Linux, and Mac OS environments.
  • Familiarity with office automation tools and computer peripherals, such as printers and scanners.
  • Understanding of network security practices and antivirus solutions.
  • Ability to perform remote troubleshooting and provide clear guidance.
  • Strong problem-solving abilities and multitasking skills.
  • Customer-focused mindset.
  • Bachelor's degree in Computer Science or a related field.

Dexian - Signature Consultants is a prominent provider of staffing, IT, and workforce solutions, boasting a global presence with over 12,000 employees and 70 locations. As a leading IT staffing firm and the second-largest minority-owned staffing company in the U.S., Dexian was established through the merger of DISYS and Signature Consultants. The organization combines the strengths of its core companies to connect talent, technology, and businesses, driving transformative results that empower individuals to achieve their aspirations.

Dexian's portfolio includes brands such as Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions. For more information, please visit our website.

Dexian is an Equal Opportunity Employer committed to hiring qualified candidates without discrimination based on race, religion, gender, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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