Communications Coordinator

6 days ago


Cincinnati, Ohio, United States Bon Secours Mercy Health Full time

Bon Secours Mercy Health is dedicated to delivering high-quality healthcare services. As a Telecommunications Operator, you will play a vital role in facilitating efficient communication throughout the hospital.

Estimated Salary: $45,000 - $65,000 per year

About the Role:

This position involves expediting phone, radio, pager, and public address communications, including emergency announcements and notifications. Responsibilities include contacting on-call teams, administrative staff, medical personnel, and coordinating language interpretation requests.

Main Responsibilities:

  • Responding to internal and external calls in a prompt and courteous manner
  • Prioritizing and navigating all calls, including patient information and transferring to patient rooms
  • Maintaining pagers, utilizing paging systems, two-way radios, and portable phones as needed
  • Contacting On-Call Teams/Personnel and documenting according to site-specific protocol
  • Monitoring and responding appropriately to alarms, such as security/panic, maintenance, elevator, weather radio, Responder 5, and Emergency phone line notifications
  • Responding accordingly to Emergency codes and site-specific policies
  • Recording all shift occurrences and fulfilling documentation requirements per site policies/protocol

Required Skills and Qualifications:

  • High School Diploma
  • Prior experience in telecommunications, medical terminology, or a hospital/medical office setting is preferred

Benefits:

  • Comprehensive, affordable medical, dental, and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance with AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance


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