Communications Coordinator
6 days ago
Bon Secours Mercy Health is dedicated to delivering high-quality healthcare services. As a Telecommunications Operator, you will play a vital role in facilitating efficient communication throughout the hospital.
Estimated Salary: $45,000 - $65,000 per year
About the Role:This position involves expediting phone, radio, pager, and public address communications, including emergency announcements and notifications. Responsibilities include contacting on-call teams, administrative staff, medical personnel, and coordinating language interpretation requests.
Main Responsibilities:
- Responding to internal and external calls in a prompt and courteous manner
- Prioritizing and navigating all calls, including patient information and transferring to patient rooms
- Maintaining pagers, utilizing paging systems, two-way radios, and portable phones as needed
- Contacting On-Call Teams/Personnel and documenting according to site-specific protocol
- Monitoring and responding appropriately to alarms, such as security/panic, maintenance, elevator, weather radio, Responder 5, and Emergency phone line notifications
- Responding accordingly to Emergency codes and site-specific policies
- Recording all shift occurrences and fulfilling documentation requirements per site policies/protocol
Required Skills and Qualifications:
- High School Diploma
- Prior experience in telecommunications, medical terminology, or a hospital/medical office setting is preferred
Benefits:
- Comprehensive, affordable medical, dental, and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance with AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
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