Customer Service Representative
1 month ago
Job Overview:
Guidehouse is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our patient account services team, you will play a critical role in delivering exceptional customer service and ensuring seamless interactions with our patients and payors.
Key Responsibilities:
- Provide timely and professional responses to inbound customer service calls, addressing patient and payor inquiries and concerns.
- Utilize advanced computer skills and knowledge of medical terminology to resolve issues and facilitate resolution.
- Collaborate with internal teams to ensure accurate and efficient handling of patient accounts.
- Escalate complex issues to supervisors and management as needed, ensuring timely resolution and follow-up.
- Perform a variety of duties, often changing from one task to another, without loss of efficiency or composure.
Requirements:
- High school diploma or equivalent required.
- 1-3 years of related experience in customer service, medical billing, or a related field preferred.
- Advanced computer skills, knowledge of medical terminology, and math/bookkeeping skills required.
What We Offer:
Guidehouse offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and opportunities for professional development and growth.
About Guidehouse:
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer, committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates and are an equal opportunity employer.
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