Tolling Service Coordinator

6 days ago


Parkersburg, West Virginia, United States Mass Markets Full time

Tolling Service Coordinator Job Description

Mass Markets is a leading provider of customer service solutions. We are seeking a highly motivated Tolling Service Coordinator to join our team.

Job Responsibilities

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner;
  • Ensure first call resolution through problems solving and effective call handling;
  • Research systems to find missing information;
  • Coordinate with other departments to resolve issues as applicable;
  • Accurately document and process customer claims in appropriate systems;

Requirements

To be successful in this role, you must have excellent communication and problem-solving skills. You should also be able to work effectively in a team environment and adapt to changing priorities.

Compensation and Benefits

The estimated salary for this position is $45,000 - $65,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.



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