Tolling Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Tolling Customer Service Representative to join our team at the Parkersburg Memorial Bridge facility in Bay City, Michigan. As an entry-level position, this role offers an excellent opportunity for individuals looking to start their career in customer service and toll operations.
Responsibilities:
- Provide exceptional customer service to walk-up customers, responding to inquiries, resolving issues, and addressing concerns.
- Process new account setup, payment processing, and MOV pass tag issuance in a timely and accurate manner.
- Collaborate with customer service professionals to enhance the overall customer experience.
- Assist with incoming customer service phone calls to resolve issues and provide support.
- Complete end-of-day/shift deposits and balancing reports to ensure accuracy and accountability.
Requirements:
- A high school diploma or equivalent is required.
- Excellent communication, organizational, and problem-solving skills are essential.
- Ability to work shifts that may include weekends and holidays.
- Cash handling experience on a computerized system is a plus.
- Customer service orientation, empathy, and conflict resolution skills are crucial.
Benefits:
- Competitive salary range: $30,000 - $40,000 per year, depending on experience.
- Paid time off, paid holidays, and paid training opportunities.
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