Parkersburg Memorial Bridge Support Representative

3 weeks ago


Parkersburg, West Virginia, United States ValorVIP Full time

About ValorVIP:

We're a global leader in business process outsourcing and staff augmentation services. Our mission is to help our clients transform their businesses through innovative solutions and exceptional customer experiences.

Our company was founded on the principles of providing excellent customer service and building long-term relationships with our clients and employees.

Job Description:

We're seeking a highly motivated and organized individual to join our team as a Toll Operations Specialist at Parkersburg Memorial Bridge facilities. As a member of our toll operations team, you'll be responsible for supporting walk-up customer inquiries, new account setup, and MOV pass tag issuance.

Responsibilities:

  • Support walk-up customer inquiries and provide exceptional customer service
  • Assist with new account setup and payment processing
  • Manage in-person customer-related inquiries regarding toll activities, complaints, etc.
  • Collaborate with customer service professionals to improve overall customer experience
  • Assist with incoming customer service phone calls to resolve issues
  • Complete end-of-day/shift deposits and balancing reports
  • Adhere to all attendance and work schedule requirements

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Experience with data-entry using a computer
  • The ability to read and speak English fluently
  • Excellent organizational, written, and oral communication skills
  • Ability to work shifts that will likely include weekends
  • Cash handling experience on a computerized system
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Estimated Salary: $45,000 - $60,000 per year, depending on experience.

What We Offer:

  • Competitive compensation package
  • Comprehensive benefits package
  • Regular raises and promotions
  • Opportunities for professional growth and development
  • A fun and dynamic work environment

Why Join Us:

At ValorVIP, we're passionate about delivering exceptional customer experiences. If you share our commitment to excellence and want to be part of a dynamic team, join us today



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