Client Service Representative

3 days ago


Oak Ridge, Tennessee, United States Gentiva Full time
About the Role

We are seeking a highly skilled Client Service Representative to join our team at Gentiva. As a key member of our team, you will be responsible for ensuring the highest level of quality assurance in our client care settings.

Key Responsibilities
  • Provide exceptional customer service and sales support to our clients
  • Conduct quality assurance visits to ensure compliance with our policies and procedures
  • Communicate effectively with clients and responsible parties to coordinate service plans
  • Introduce new personal care assistants to clients and ensure a smooth transition
  • Document all client communications and interactions in our Matrix system
  • Collaborate with branch and staffing managers to resolve client concerns and prevent unnecessary discharges
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred
  • Two years of previous office experience and knowledge of filing
  • Two to five years of customer service experience preferred
  • Knowledge of Matrix and state and federal laws pertaining to the industry
  • Strong communication, interpersonal, and organizational skills
  • Extensive telephone use required; local car travel also required
What We Offer
  • Comprehensive benefits package, including health insurance, 401k plan, tuition reimbursement, and PTO
  • Opportunity to participate in a fleet program
  • Competitive salaries and mileage reimbursement
  • Professional growth and development opportunities


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