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Customer Service Representative I

2 months ago

Oak Ridge, Tennessee, United States ORNL Federal Credit Union Full time
Position Overview:
This role is essential for providing outstanding service to our members through effective communication and problem-solving skills.

Job Responsibilities:
  • Provide exceptional assistance to members and prospective members by delivering accurate, professional, and timely phone support.
  • Respond to inquiries regarding products and services while ensuring flawless processing of member transactions.
  • Route calls to the correct department and escalate issues to higher management when necessary.
  • Identify and promote additional products and services that meet members' needs, enhancing overall customer satisfaction.
  • Ensure the confidentiality and security of member information at all times.
  • Collaborate effectively within a team environment, consistently achieving performance goals.
Experience Required: A minimum of one year in a customer service role is necessary, with preference given to candidates with call center experience.

Educational Background: High school diploma or GED is required.

Key Skills:
  • Strong written and verbal communication abilities.
  • Detail-oriented with excellent organizational capabilities.
  • Basic mathematical skills are essential.
  • Ability to manage multiple tasks efficiently.
Equal Opportunity Statement: We are an Equal Opportunity Employer and value diversity in our workforce.