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Patient Service Representative
2 months ago
We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at Select Physical Therapy in Oak Ridge, TN. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.
Responsibilities- Greet and register new patients, providing them with information about their visit and ensuring a smooth check-in process.
- Schedule patient appointments in person or over the phone, utilizing multiple computer programs to manage patient schedules and communicate with insurance companies.
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications to ensure timely and accurate payment processing.
- Provide patients with pertinent information about their next appointment as they check out, ensuring they are well-informed and prepared for their next visit.
- Respond to requests for information from patients, providers, and coworkers in a timely and professional manner.
- High School Diploma or GED required.
- Insurance Verification Experience.
- 1 year of Front Desk Experience.
- 1 Year of Scheduling Experience.
- 1 Year of Medical Office Experience.
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
- Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
- Ability to carry office supplies up to 10lbs.
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
- Ability to speak and hear sufficiently to understand and give directions.
Select Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. We are dedicated to providing exceptional care and service to our patients, and we are seeking a team member who shares our values and commitment to excellence.
