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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Isabella Community Credit Union. As a key member of our support team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.
Key Responsibilities- Member Support: Respond to member inquiries, resolve issues, and provide accurate information about our products and services.
- Account Management: Assist members with account-related tasks, such as setting up new accounts, transferring funds, and resolving account discrepancies.
- Product Knowledge: Stay up-to-date on our products and services, including loan and deposit options, to effectively promote and sell them to members.
- Communication: Develop strong communication skills to effectively interact with members, colleagues, and management.
- Problem-Solving: Analyze and resolve member issues in a timely and professional manner.
- Education: High school diploma or equivalent required.
- Experience: One month to twelve months of customer service experience in a financial institution or related field.
- Skills: Excellent communication, problem-solving, and interpersonal skills.
Our team operates in a fast-paced, dynamic environment, with a focus on collaboration and open communication. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional service to our members.
