Customer Service Representative

2 months ago


Mount Pleasant, Michigan, United States Soaring Eagle Casino Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Soaring Eagle Casino. As a key member of our Call Center team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide prompt, professional, and friendly service to guests via phone, email, and in-person interactions.
  • Assist guests with reservations, room assignments, and other hotel-related inquiries.
  • Upsell and suggest hotel amenities and services to enhance the guest experience.
  • Address guest complaints and concerns in a timely and professional manner.
  • Work collaboratively with other team members to ensure seamless communication and a positive guest experience.
Requirements
  • High School Diploma or equivalent required.
  • One year of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Availability to work a variety of shifts, including weekends and holidays.
Preferred Qualifications
  • Previous experience in a call center or customer service role.
  • Knowledge of hotel operations and reservation systems.
  • Ability to type at least 30 words per minute.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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