Customer Service Representative

2 weeks ago


Mount Pleasant, Michigan, United States Soaring Eagle Casino Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Soaring Eagle Casino. As a key member of our Call Center, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Answer and respond to guest inquiries in a prompt, professional, and friendly manner.
  • Maintain knowledge of all properties, including Soaring Eagle Casino & Resort, Soaring Eagle Waterpark & Hotel, and local area.
  • Process reservations, cancellations, and modifications in a timely and accurate manner.
  • Upsell and suggest hotel outlets and services to enhance the guest experience.
  • Address guest complaints and concerns in a professional and courteous manner.
  • Work collaboratively with other staff members to ensure seamless hotel operations.
Requirements
  • High School Diploma or equivalent.
  • One year of customer service experience.
  • Ability to pass a typing test of at least 30 wpm.
  • Availability to work all three shifts, including weekends and holidays.
  • Ability to obtain and maintain a gaming license.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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