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Airport Operations Coordinator
2 months ago
Experience Level
Experienced
Location
Lehigh Valley International Airport
Employment Type
Full Time
Education Requirement
High School Diploma / GED
Travel Requirement
None
Work Schedule
Hybrid 2nd - 2: 8-hour Shifts, 2: 12-hour Shifts
Key Responsibilities
- Manage airport authority communication systems, including public address, multi-line telephone, two-way radio, and emergency telephones. Monitor electronic access and alarm systems to identify security breaches and malfunctions.
- Document and maintain records of activities and incidents effectively.
- Oversee Notices to Airmen (NOTAMs) and Field Condition Reports.
- Conduct video surveillance through closed circuit television (CCTV) and report security and safety issues.
- Maintain awareness of incidents or events that may affect airport operations, such as traffic, weather, and emergencies.
- Facilitate communication between the FAA Tower, Public Safety Answering Points (PSAPs), and emergency services during critical situations. Prioritize responses to airport and aircraft emergencies.
- Ensure the integrity of airport security access points through regular verification and documentation of alarms, ID badge management, and compliance with the Airport Security Plan.
- Adhere to policies and procedures while participating in Quality Assurance and Improvement programs.
- Evaluate existing policies and procedures, recommending enhancements to management.
- Conduct emergency and safety training, including drills and exercises.
- Act as a liaison with internal departments and external agencies to ensure effective communication and service delivery.
- Assist customers with services such as paging, flight information, and lost and found management.
- Represent the department in various projects and assist in budget development and administration.
- Perform additional duties as assigned by management.
Minimum Requirements
- Education: High School Diploma/GED with a minimum of three years of experience in an emergency communications center, preferably in law enforcement, fire, or emergency medical services.
- Skills: Excellent written and verbal communication skills, energetic and motivated personality, professional demeanor, and a strong customer service aptitude.
- Organizational skills: Detail-oriented with the ability to adapt to changing priorities in a fast-paced environment.
- Technical skills: Proficient in computer systems, including Microsoft Office, with the ability to troubleshoot minor issues.
- Certifications: Valid driver's license, ability to pass background checks, and obtain necessary training certifications within three months of employment.
- Continuing Education: Commitment to ongoing education and certification maintenance.
- Probationary Period: Successful completion of a six-month evaluation period.
- Work is primarily indoors in an office setting, requiring the ability to sit, stand, walk, and occasionally lift up to 30 lbs.
- Visual acuity for reading and computer use, along with sufficient auditory ability for effective communication.
