ServiceNow Administrator

2 weeks ago


San Francisco, California, United States Forhyre Full time
Job Title: ServiceNow Admin

We are seeking a highly skilled ServiceNow Admin to join our team at Forhyre. As a ServiceNow Admin, you will be responsible for providing hands-on support and implementation of the ServiceNow system.

Key Responsibilities:

  • Proactive Operations and Environment Maintenance
  • Develop and configure ad-hoc ServiceNow enhancements/configurations
  • Own issues and bring them to resolution as quickly as possible while providing proactive updates
  • Strong communication skills
  • Support architecture of platform and work with teams for implementation of tools and plugins
  • Define KPIs for and monitor CMDB data quality
  • Finding solutions from previous cases using the Knowledge Base
  • Ensure ADO tickets are properly updated and asset management system is properly updated.
  • Create clear and concise technical and process documentation
  • Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
  • Flexibility to learn new technologies and quickly adapt.

Requirements:

  • Strong knowledge of ServiceNow
  • Strong Knowledge of Office products
  • Strong Understanding of CMDB management
  • Understanding of Active Directory
  • Understanding of Discovery Tools (Discovery and SCCM)
  • Understanding of ADO
  • Basic analytical and problem-solving skills
  • Strong interpersonal skills to interact with clients and team members
  • Strong organizational skills
  • Strong communication skills
  • Ability to work independently but also in a team environment
  • College degree or equivalent combination of education and experience
  • Experience with end user services, information technology or related field preferred


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