Senior ServiceNow System Administrator/Developer

2 days ago

San Francisco, California, United States City and County of San Francisco Full time
Job Title: Senior ServiceNow System Administrator/Developer

Join the Department of Technology (DT) as a Senior ServiceNow System Administrator/Developer and contribute to the delivery of technology infrastructure and services to approximately 33,000 employees. As a key member of the IT Service Management (ITSM) Program team, you will be responsible for managing the execution and delivery of new foundational capabilities within DT's ServiceNow platform.

About the Role:
  • Manage the core configuration and ongoing maintenance, user administration, and application administration within the ServiceNow platform.
  • Work with business stakeholders to troubleshoot application and integration issues.
  • Develop solutions for new ideas/demands and to non-recurring problems by analyzing, interpreting, and evaluating various precedents and data.
  • Support technical development of additional module implementations within ServiceNow, including POC design, process modeling, and gap analysis.
About the Department:

The Department of Technology (DT) is the centralized technology services provider in the City and County of San Francisco. We deliver technology infrastructure and services to approximately 33,000 employees. Our team is passionate about delivering innovative solutions that improve the lives of San Francisco residents.

Requirements:
  • Associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university.
  • Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.
  • Experience with system administration and maintenance of ServiceNow platform with mature implementation and custom application development.
  • ServiceNow Administrator Certification (CSA) and/or ServiceNow Implementation Specialist Certification (CIS).
What We Offer:
  • Competitive pay with consistent bi-yearly or yearly increases.
  • Job security, pension, and robust retirement options.
  • Hybrid work with a minimum of 20% of time spent in our office in San Francisco, California for all IT-related roles.
  • Union protections and representation.

Please submit your application, including a resume and supplemental questionnaire, to be considered for this exciting opportunity. The City and County of San Francisco is an equal opportunity employer and encourages women, minorities, and persons with disabilities to apply.

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