ServiceNow System Administrator

4 weeks ago


San Bernardino, California, United States Infojini Inc Full time
Job Description

Job Title: ServiceNow System Administrator

Job Summary:

We are seeking a highly skilled ServiceNow System Administrator to join our team at Infojini Inc. As a ServiceNow System Administrator, you will be responsible for designing, implementing, and maintaining a robust ServiceNow system that meets the needs of our organization.

Key Responsibilities:

  • Develop and Document Best Practices: Create and maintain comprehensive documentation of ServiceNow best practices, methodologies, and standards.
  • Gather Requirements: Collaborate with business units to gather requirements and apply ServiceNow methodology to ensure seamless system integration.
  • Drive Adoption: Provide training and support to ensure successful adoption of ServiceNow across the organization.
  • System Maintenance: Perform regular system maintenance, including patching, upgrades, and cloning to ensure optimal system performance.
  • Security and Usability: Develop and enforce best practices for security and usability to ensure a stable and functional system.
  • Capacity Planning: Perform capacity planning to ensure the system can scale to meet the needs of the organization.
  • Knowledgebase Development: Develop and maintain a comprehensive knowledgebase of ServiceNow best practices and system documentation.

Requirements:

  • ServiceNow Expertise: Minimum of 2 years of experience administering ServiceNow in an admin-level role.
  • Technical Skills: Strong technical skills, ability to scope, deploy, support, and maintain enterprise applications.
  • Communication Skills: Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical staff.

Preferred Qualifications:

  • Government Experience: Experience working in a government environment with an understanding of government administrative processes.
  • ServiceNow Modules: Experience with ServiceNow's flow/workflow, ACLs, ITSM, ITBM, and App Engine.

Education:

  • Computer Information Systems: Thirty (30) semester (45 quarter) units of completed, post-high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field.


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