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Cloud Infrastructure Administrator

2 months ago

San Diego, California, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Cloud Infrastructure Administrator to join our System Administration team within Cloud Operations Engineering. As a key member of our team, you will be responsible for the administration and operations of our global cloud infrastructure that runs our SaaS product.

Key Responsibilities
  • Contribute to Configuration Management and Infrastructure as Code for ServiceNow's global private cloud.
  • Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
  • Drive enhancements and bug fixes for large-scale automation projects such as patching, provisioning, and kickstart domains.
  • Design and implement procedures to accomplish maintenance where automation and tooling cannot; drive resolution of root causes with internal team members.
  • Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
  • Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
  • Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
  • Troubleshoot database backup and restore failures as well as perform database migrations.
  • Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
Requirements
  • Expert-level skills and background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers.
  • Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.
  • Strong Linux expertise is a must.
  • 6+ years of experience with Linux (RedHat and/or CentOS)
  • Expert-level skills with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
  • Working level knowledge of one: Perl, Python, JavaScript
  • Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred
  • Expert-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
  • Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal.
  • Understanding of ITIL v3 framework and how it applies to incidents, problems and change.
  • Candidate must have good communication skills and work well in a collaborative team environment.
About ServiceNow

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. We are committed to creating an inclusive environment where all voices are heard, valued, and respected.