Desktop Support Specialist

2 weeks ago


Schaumburg, Illinois, United States Zurich NA Full time
Deskside Support Technician

Zurich North America is seeking a skilled Deskside Support Technician to join our team at our Schaumburg North America HQ. As a key member of our IT team, you will be responsible for providing technical support to our employees, troubleshooting complex IT issues, and collaborating with our remote team to resolve technical problems.

Responsibilities:
  • Provide deskside and remote technical support to employees
  • Manage tickets within ServiceNow
  • Deploy and set up PCs
  • Troubleshoot complex IT issues
  • Collaborate with the remote team to resolve technical problems
Requirements:
  • Bachelor's Degree and 3+ years of experience in desktop support
  • OR High School Diploma or Equivalent and 5+ years of experience in desktop support
  • Experience with tools like ServiceNow and Active Directory
  • Strong problem-solving and analytical skills
  • Excellent written and verbal communication skills
Preferred Qualifications:
  • Experience with Microsoft Config Manager (SCCM) and Microsoft Intune tools
  • Knowledge of Windows 10/11
  • Experience with asset lease deployment coordination
  • Experience with DEX (Digital Employee Experience) analysis

Zurich North America is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package and competitive compensation. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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