Desktop Support Specialist with Mac Expertise

1 day ago


Schaumburg, Illinois, United States RAIS USA Full time

Job Title: Desktop Support Analyst with Mac Experience

Location: Onsite

About the Role:

We are seeking a highly motivated and detail-oriented Desktop Support Analyst with Mac experience to join our IT team at RAIS USA. As a key member of our team, you will provide exceptional customer service and technical support to our employees, ensuring a seamless and efficient experience.

Key Responsibilities:

  • Provide timely and effective technical support to employees via phone, email, and in-person at the service desk.
  • Troubleshoot and resolve technical issues with computer hardware, software, and peripherals, including laptops, desktops, printers, and mobile devices.
  • Configure and maintain desktop software for corporate laptops, ensuring compliance with company policies and standards.
  • Assist with the onboarding and offboarding process, provisioning and deprovisioning user accounts and application access.
  • Document and resolve all tickets in a timely manner, adhering to established SLAs.
  • Collaborate with vendors to resolve technical problems with hardware and/or software.
  • Develop and maintain internal IT knowledge base articles to document procedures and create end-user documentation.

Requirements:

  • Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network troubleshooting.
  • Experience in Endpoint services (Intune for iOS).
  • Excellent customer service, attention to detail, communication, and documentation skills.
  • Ability to work independently and as part of a team, with minimal supervision.
  • Experience working in an IT Service Desk environment.
  • Experience configuring and troubleshooting Windows and Mac laptops.
  • Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
  • Microsoft Teams and Apple MacBook experience.

What We Offer:

RAIS USA offers a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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