Help Desk Specialist
2 days ago
We are seeking a skilled Help Desk Specialist to provide first-line technical support to our end-users. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent communication and problem-solving skills.
Key Responsibilities:
* Provide technical support and assistance to end-users via phone, email, or remote desktop
* Troubleshoot and resolve technical issues with computer hardware and software
* Collaborate with internal teams to resolve complex technical issues
* Develop and maintain knowledge of company systems and software
* Provide excellent customer service and support to end-users
Requirements:
* Bachelor's degree in Computer Science or related field
* Minimum 2 years of experience in IT support or related field
* Strong technical knowledge of computer hardware and software
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
* Experience with ServiceNow or similar ticketing systems
* Knowledge of Windows and Mac operating systems
* Familiarity with IT service management principles and practices
About TEKsystems:
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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