Desktop Support Specialist

2 weeks ago


Schaumburg, Illinois, United States Zurich NA Full time
Job Summary

Zurich North America is seeking a skilled Deskside Support Technician to join our team at our Schaumburg North America HQ. As a key member of our IT department, you will provide technical support and troubleshooting services to our employees, ensuring seamless operation of our systems and infrastructure.

Responsibilities
  • Provide deskside and remote technical support to employees, resolving hardware and software issues in a timely and efficient manner.
  • Manage tickets within ServiceNow, ensuring prompt and effective resolution of technical issues.
  • Deploy and set up PCs, ensuring they meet the required specifications and standards.
  • Troubleshoot complex IT issues, collaborating with the team to resolve problems and improve system performance.
  • Develop and drive initiatives to improve IT processes and services, with minimal oversight or guidance.
Requirements
  • Bachelor's Degree and 3+ years of experience in desktop support, or equivalent combination of education and experience.
Preferred Qualifications
  • Experience with tools like ServiceNow and Active Directory.
  • Strong problem-solving and analytical skills, with the ability to develop and drive initiatives.
  • Excellent written and verbal communication and presentation skills.
  • Experience in desktop technical support, incident resolution, and hardware troubleshooting.
  • Knowledge of Microsoft Config Manager (SCCM) and Microsoft Intune tools.
  • Tech-savvy, with a natural curiosity and problem-solving skills.
  • Experience in asset lease deployment coordination and DEX analysis.
  • Knowledge of Windows 10/11.
About Zurich North America

Zurich North America is a leading provider of commercial property-casualty insurance solutions and risk management products and services. We serve over 25 industries, from agriculture to technology, and insure 90% of the Fortune 500. Our growth strategy is not limited to our business; we strive to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, and our people feel a sense of belonging.

We are an equal opportunity employer and do not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status. EOE disability/vet.



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