Retail Sales Specialist

2 weeks ago

Brighton, Colorado, United States Tapestry Full time

Tapestry is a renowned global fashion brand established in New York, known for its commitment to quality and craftsmanship. Our mission is to create exquisite products that empower individuals to express their unique style.

As a vital member of our retail team, the Retail Sales Specialist plays a crucial role in enhancing the store's performance and customer satisfaction. This position requires a strong dedication to our brand values while delivering exceptional service and achieving sales objectives.

SALES FLOOR RESPONSIBILITIES:

  • Aligns with organizational goals and makes informed decisions that reflect company priorities.
  • Takes initiative and is dedicated to achieving results, actively monitoring personal and store performance metrics.
  • Develops both short- and long-term strategies to meet personal sales targets.
  • Actively seeks feedback on performance and implements improvement plans.
  • Acts as a brand ambassador for Tapestry.
  • Consistently demonstrates our service and selling standards.
  • Adapts to local market changes and supports the execution of tailored sales strategies.
  • Drives sales through effective client engagement and relationship building.
  • Maintains a professional appearance that aligns with our brand's style guidelines.
  • Establishes credibility as a fashion advisor by staying informed about trends and competitors.
  • Provides comprehensive product knowledge to customers, highlighting features and benefits.
  • Communicates current pricing and promotional strategies effectively.
  • Utilizes cross-selling techniques to enhance the customer shopping experience.
  • Recognizes and responds to customer needs with tailored approaches.
  • Manages multiple customer interactions simultaneously while ensuring quality service.
  • Follows up with customers to encourage sales closure.
  • Adapts selling techniques to contribute positively to overall store performance.
  • Builds enduring relationships with customers through personalized service.
  • Utilizes company tools and technology to enhance client engagement.
  • Fosters a positive team environment and collaborates effectively with colleagues.
  • Maintains a flexible and solution-oriented mindset in response to changing business needs.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Exhibits professionalism and composure in all interactions.

OPERATIONS RESPONSIBILITIES:

  • Ensures daily operational tasks are completed efficiently without compromising service quality.
  • Maintains store organization and visual merchandising standards consistently.
  • Adheres to all retail policies and procedures.
  • Restocks inventory on the sales floor as necessary.
  • Supports inventory management processes, including shipment processing and stock organization.
  • Assists at the cash wrap as needed, ensuring smooth transaction processing.
  • Handles customer transactions efficiently, including purchases and returns.
  • Prepares the store by organizing functional areas and maintaining cleanliness.

REQUIRED COMPETENCIES:

  • Results Orientation: Consistently exceeds performance goals and drives results.
  • Customer Commitment: Dedicated to understanding and meeting customer needs.
  • Innovative Thinking: Generates creative ideas and solutions.
  • Relationship Building: Develops strong interpersonal connections.
  • Adaptability: Adjusts quickly to new challenges and changes.

ADDITIONAL REQUIREMENTS:

Experience: 1-3 years in retail sales, preferably in a luxury environment, with knowledge of current fashion trends.

Education: High school diploma or equivalent; college degree preferred.

Technical Skills: Proficient with cash register systems and basic computer skills.

Physical Requirements: Ability to work in a fast-paced environment, including lifting and carrying up to 50 pounds.

Schedule: Flexibility to work evenings, weekends, and holidays as needed.

Tapestry, Inc. is an equal opportunity employer committed to diversity and inclusion.

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