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Customer Service Coordinator

2 months ago

Joliet, Illinois, United States Saddle Creek Logistics Services Full time
About Saddle Creek Logistics Services

We are a diverse and friendly team that values respect and teamwork. Our goal is to provide excellent service to our customers while offering opportunities for growth and development.

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our operations team, you will be responsible for processing orders, returns, and exchanges, as well as generating pick tickets, receipts, and shipping documents.

Responsibilities
  • Process orders, returns, and exchanges in a high-volume, fast-paced environment
  • Generate pick tickets, receipts, and shipping documents
  • Check in carriers for appointments and ensure quality and accuracy of process
  • Accurately input and verify merchandise receipts on a timely basis
  • Maintain current customer contracts accurately and in a confidential manner
  • Organize files, manuals, projects, and contracts to ensure proper information and documentation is provided to customers in a timely and efficient manner
  • Generate and retain required reporting for customers and Saddle Creek
  • Process customer orders on a timely and accurate basis according to customer request
  • Communicate with customers verbally and in writing with a professional and positive attitude
Requirements
  • Associates' Degree preferred
  • High School Diploma or GED required
  • At least six (6) months of experience in a customer service role
  • Experience with working with a warehouse management system (WMS) is preferred
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to effectively manage and resolve conflict
  • Attention to detail to prepare and maintain accurate records and reports
  • Ability to follow both written and verbal instructions
  • Technology savvy
  • Proficiency with Microsoft Outlook, Word, Excel, and knowledge of PowerPoint are preferred
Benefits
  • Complete benefits package: medical/dental/vision/life insurance
  • 401(k) with company match
  • Weekly paychecks
  • 16 hours vacation immediately, 2 weeks after 1 year
  • 40 hours personal time after 90 days
  • Paid holiday