Retention Specialist
5 days ago
At #TeamGoHealthSalesIL, we're seeking a skilled Retention Advocate to join our team. As a key member of our sales team, you'll play a vital role in engaging new and existing members through inbound and outbound calls to help them maximize their plans based on their needs.
Key Responsibilities:- Conduct daily outbound calls to potential customers to promote our plans and services.
- Field inbound calls and route them to the appropriate channels to ensure seamless customer service.
- Adhere to scripts and required talking points as directed to maintain consistency and quality in customer interactions.
- Provide an exceptional customer service experience for all callers, ensuring their needs are met and exceeded.
- Determine when to escalate consumer calls to a supervisor to ensure timely resolution and customer satisfaction.
- Complete all training requirements to stay up-to-date on our products and services.
- Navigate between multiple screens and systems to efficiently manage customer interactions.
- Comply with and understand Federal CMS and State legal standards to ensure regulatory compliance.
- 1+ years of Sales, Customer Service, or Retail experience.
- Excellent Customer Service Skills to deliver a high-quality experience for all customers.
- Basic computer proficiency, including the Microsoft Office Suite.
- 1+ years of experience within a metric-driven and sales environment.
- 1+ years of achieving sales and retention goals.
- High School diploma.
- Performance-based incentives to reward your hard work and dedication.
- Paid time off to recharge and relax.
- 401k program with company match to support your financial future.
- Medical, dental, vision, and life insurance benefits to protect you and your loved ones.
- Work From Home Stipend to enhance your work-life balance.
- Professional growth opportunities to help you advance in your career.
- Generous employee referral bonuses to reward your network.
- Employee interest clubs to foster a sense of community.
- Charitable events to give back to the community.
- Monthly event calendars, newsletters, and wellness activities to promote a healthy work environment.
- Birthday celebration recognition to show appreciation for your special day.
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Customer Retention Specialist
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Dallas, Texas, United States #TeamGoHealthSalesIL Full timeCustomer Retention SpecialistWe are seeking a skilled Customer Retention Specialist to join our team at #TeamGoHealthSalesIL. As a key member of our sales team, you will play a critical role in engaging new and existing members through inbound and outbound calls to help them maximize their plans based on their needs.Key Responsibilities:Conduct daily...
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Retention Specialist
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Dallas, Texas, United States #TeamGoHealthSalesIL Full timeUnlock Your Potential as a Retention AdvocateAt #TeamGoHealthSalesIL, we're seeking a skilled Retention Advocate to join our team. As a key member of our sales team, you'll play a vital role in engaging new and existing members through inbound and outbound calls. Your primary objective will be to help members maximize their plans based on their needs,...
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