Guest Experience Ambassador

2 weeks ago


Miami, Florida, United States Faena Hotels and Residences LLC Full time
Job Overview

The Night Guest Experience Agent is the epitome of hospitality, curating unforgettable memories for discerning travelers with an affinity for luxury.

Key Responsibilities
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Collaborate seamlessly with all departments and work in cohesion with the Front Office.
Requirements
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
Technical Skills
  • Application of advanced computer literacy to create and merge form documents, create mailing lists and labels as well as the utilization of various software packages, including Account Management software, Microsoft Word, Lotus, and Excel.
  • Operation of numerous business machines to include Facsimile, 10-Key calculator, and various copiers and printers.


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