Fitness Club Representative
7 days ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Excel Fitness. As a key member of our operations team, you will be responsible for providing exceptional service to our members, promoting a positive club environment, and ensuring a safe and secure experience for all.
Key Responsibilities- Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
- Monitor and maintain club cleanliness and atmosphere, ensuring a welcoming and safe environment for all members.
- Conduct regular audits to ensure the club is presentable and meets Excel Fitness standards.
- Process and review daily club activity paperwork, filing in appropriate folders and ensuring accuracy.
- Audit and balance cash drawers on a daily basis, maintaining accurate records and reporting any discrepancies.
- Update and review daily club reports, completing any corresponding data entry documents and ensuring accuracy.
- Maintain and clean the front entrance, providing a clean, presentable, and welcoming environment for members.
- Adhere to company policies and guidelines, addressing any minor infractions and promoting a positive club culture.
- Provide a safe and secure environment for all members, ensuring compliance with company standards and regulations.
- Communicate effectively with members, providing a high level of customer service and resolving any issues or concerns in a timely and professional manner.
- Stock retail and promotional items, ensuring the club is well-stocked and prepared for member needs.
- Perform daily club inspections, completing assigned cleaning sections and ensuring the club meets Excel Fitness standards.
- Understand and adhere to company standards, auditing daily paperwork and helping to resolve any day-to-day customer issues.
- Audit club inventory, communicating with management on recommendations for inventory orders and ensuring accurate records.
- Stay up-to-date on required certifications and training courses, ensuring compliance with company standards and regulations.
- Communicate with, promote, tour, and assist prospects and potential members, providing a positive and welcoming experience.
- Assist management with club promotions, training, and implementation of operational strategies, ensuring a smooth and efficient club experience.
- Ensure the facility complies with all state and federal laws and insurance requirements, maintaining a safe and secure environment for all members.
- Operate and assist members with use of tanning, hydro, and total body enhancement equipment, ensuring accurate records and compliance with company standards.
- High school diploma or equivalent required.
- Familiarity with Excel Fitness mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
- Excellent communication skills, with the ability to interact effectively with internal and external customers.
- Team-oriented, motivated, and well-organized, with a strong commitment to providing exceptional customer service.
This job operates in a fitness club environment, with regular use of standard office equipment such as computers, photocopiers, fax machines, and phones. The noise level in the club environment may be loud on a regular basis.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position Type/Expected Hours of WorkThis is a full-time or part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location, and these hours are subject to change at any time dependent on business needs.
EEO StatementExcel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
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