Fitness Center Representative

2 weeks ago


Johnson City, Tennessee, United States Planet Fitness Full time
{"Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

**Key Responsibilities:**

* Greet members, prospective members, and guests, providing a warm and welcoming experience
* Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups
* Take prospective members on tours of our facilities and answer questions about our services
* Respond to member questions and concerns in a timely and professional manner
* Assist in maintaining the neatness and cleanliness of our club

**Requirements:**

* Customer service background preferred
* Basic computer proficiency
* A passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability are a must
* Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers
* Strong listener with the ability to empathize and problem solve
* High School diploma/GED equivalent required
* Must be 18 years of age or older

**Physical Demands:**

* Continual standing and walking during shift
* Continual talking in person or on the phone during shift

At Planet Fitness, we are committed to providing a safe and welcoming environment for all our members. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.

Please note that employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

We look forward to hearing from you

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