Information Technology Administrator
2 weeks ago
Job Overview:
The IT Generalist plays a crucial role in overseeing, coordinating, and managing all technological systems at the Arizona Official Website of State of Arizona. This includes responsibilities for the e-licensing portal, payment portal, website management, audio systems, and various technological equipment.
The IT Generalist engages in administrative and technical procedures related to information systems and is knowledgeable in several functional areas such as systems design, network administration, programming, and IT support.
The role involves project management, providing IT customer service support, and collaborating with other state departments, contractors, internal staff, and the public.
Key Responsibilities:
• Manage IT-specific projects, serving as the primary contact for issues related to the technological systems. This includes user access, profile management, and data migration processes. Additionally, oversee the management of the payment portal, website, and audio system issues.
• Conduct IT training sessions, focusing on negotiation and problem-solving with end users. Develop and implement standard operating procedures for various processes and train staff on resolving their specific technical issues.
• Oversee IT equipment management, acting as the point of contact for service requests and office equipment maintenance. Ensure accurate updates and management of fixed asset and surplus inventories.
• Provide database administration, operation, and oversight support to enhance the efficiency of the operations team.
• Perform additional duties as assigned related to the position.
Knowledge:
• Proficient understanding of PC setup, operations, and network connectivity.
• Familiarity with end-user software, systems analysis, and design methodologies.
• Knowledge of testing methodologies, network setup, and administration.
• Experience in database design and website management.
Skills:
• Strong IT training capabilities, negotiation, and problem resolution skills; excellent interpersonal, written, and verbal communication skills.
• Ability to critically analyze complex information.
Abilities:
• Proven ability to cultivate strong relationships within and outside the organization.
• Ability to work collaboratively in teams and across various organizations.
• Capability to synthesize feedback and adjust plans accordingly.
• Proficient in balancing, prioritizing, and organizing multiple tasks.
• An Associate's degree (or equivalent training and experience) with 1-3 years of relevant experience.
• An Associate's Degree with experience or a Bachelor's Degree.
Benefits:
• The State of Arizona provides a comprehensive benefits package, including optional employee benefits such as short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Additional benefits include life insurance, long-term disability insurance, vacation time, 10 paid holidays annually, health and dental insurance, a retirement plan, and sick leave.
For a complete overview of the benefits offered by the State of Arizona, please refer to the official resources.
Retirement:
• Positions in this classification are part of the Arizona State Retirement System (ASRS). Enrollment eligibility will commence after a specified period of employment.
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