Patient Services Specialist
2 weeks ago
Full-time Shift:
Night Shift
Overview:
Join the dedicated Patient Access team at Trinity Health, where we prioritize compassionate care and service excellence.
Training Schedule:
Initial training will occur Monday through Friday for two weeks on day shift.
Role Summary
The Patient Access Representative plays a crucial role in managing pre-registration, registration, and admission processes for the Emergency Department.
Key Responsibilities
- Conduct thorough and precise pre-registrations, registrations, and admissions.
- Verify insurance prerequisites and comprehend insurance benefits.
- Ensure accuracy in demographic, financial, and advanced directive entries while collecting non-covered fees.
- Adhere to financial protocols and requirements, ensuring a caring approach to service access.
- Understand and communicate hospital policies regarding valuables, patient rights, HIPAA compliance, EMTALA, health care proxies, and Medicare notices.
- High school diploma or equivalent required; college education preferred.
- Familiarity with medical terminology.
- Experience in medical office settings, hospital billing, or patient registration is advantageous.
- Exceptional customer service, verbal communication, and interpersonal skills are essential.
- 40 hours per week, with third shift including alternate weekend shifts and applicable weekend differentials.
- Initial training is Monday to Friday during the day for two weeks.
- Comprehensive benefits and health insurance coverage starting from day one.
Trinity Health is a leading not-for-profit Catholic healthcare system, committed to providing high-quality care across diverse communities. Our mission emphasizes the importance of diversity, equity, and inclusion, fostering a workforce that reflects the communities we serve. We are proud to be an Equal Opportunity Employer, ensuring that all qualified applicants receive fair consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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