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Client Support Specialist I
2 months ago
Customer Experience Associate I
Location: Los Angeles, California
Department: Call Center
Job ID: 53444
About Conduent Business Services
At Conduent, we are committed to delivering essential services and solutions for Fortune 100 companies and over 500 government entities, ensuring outstanding results for our clients and the millions who rely on them.
This role offers you the chance to grow personally, contribute meaningfully, and be part of a culture that recognizes and values individuality every day.
Position Overview
Role Description:
Engages in business support or technical functions, utilizing data organization and coordination skills.
Completes tasks according to established protocols.
May require vocational training, certifications, or equivalent experience in certain areas.
General Profile
Demonstrates the ability to perform within analytical and operational processes.
This is an entry-level position with minimal requirements for licenses, training, and certifications.
Applies skills and experience to fulfill assigned responsibilities.
Operates within defined procedures and practices under close supervision.
Functional Knowledge
Possesses foundational skills across various processes, procedures, and systems.
Business Expertise
Contributes to achieving company objectives by understanding team integration for optimal outcomes.
Affects team performance through the quality of services and information provided.
Adheres to standardized procedures and practices, receiving close supervision and guidance.
Leadership
This position does not entail supervisory responsibilities.
Problem Solving
Exhibits the ability to solve problems independently.
Assesses issues and solutions to deliver the best results for clients and end-users.
Limited discretion in decision-making.
Interpersonal Skills
Effectively exchanges information and ideas.
Key Responsibilities
Evaluates calls to provide immediate service, transfer, or follow-up for client resolution.
Identifies customer needs by reviewing case notes and treating each as a unique situation.
Conducts routine call center operations related to business products and services.
Utilizes standard scripts and established guidelines under supervision to meet service level agreements.
Delivers specialized information to customers.
Communicates with warmth and empathy.
Collects all necessary information to update the database.
Escalates issues to higher management based on customer complaints or concerns.
Clarifies company policies to customers.
Performs additional duties as assigned.
Adheres to all policies and standards.
Equal Opportunity Statement
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Individuals with disabilities who require reasonable accommodations to apply for or compete for employment with Conduent may request such accommodations through the appropriate channels.
