Insurance Agent

7 days ago

Orlando, Florida, United States MCI Military Recruitment Full time
Job Title: Insurance Agent - Healthcare Specialist

Job Type: Full-Time

Location: Onsite, Orlando, FL

About MCI Military Recruitment:

MCI Military Recruitment is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

About the Role:

We are seeking an onsite Insurance Agent - Healthcare Specialist who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. Please note that a valid health license is required for this position.

Responsibilities:

  • Customer Education: Provide information to customers about various healthcare options and insurance policies.
  • Policy Selection: Help customers choose the appropriate insurance policy that fits their needs.
  • Customer Engagement: Engage with customers to understand their requirements and provide relevant solutions.
  • Regulatory Compliance: Ensure that all activities and advice comply with insurance regulations and company policies.
  • Customer Satisfaction: Deliver high-quality service to ensure customer satisfaction and retention.
  • Customer Inquiries: Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
  • Customer Information: Maintain accurate and up-to-date customer information and documentation.
  • Industry Knowledge: Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Sales and Marketing: Promote various insurance products and services to meet sales targets and business objectives.
  • Customer Concerns: Resolve any concerns that customers may have with their insurance policies.
  • Team Collaboration: Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
  • Professional Development: Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements:

  • Education: High school diploma or GED
  • Licensure: Must hold a valid Healthcare Insurance License
  • Experience: Previous call center experience is preferred.
  • Technical Skills: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Communication Skills: Excellent oral and written communication skills.
  • Organizational Skills: Strong organizational abilities and interpersonal skills.
  • Adaptability: Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
  • Dependability: Capable of functioning efficiently in a fast-paced environment. Dependable in completing assignments and maintaining attendance.

Work Environment:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Compensation and Benefits:

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

Diversity and Equality:

At MCI Military Recruitment, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

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