Front Desk Coordinator

2 weeks ago

Tampa, Florida, United States Abe Brown Ministries Inc. Full time
Job Overview

We are seeking a highly organized and detail-oriented Front Desk Administrator to join our team at Abe Brown Ministries Inc. The successful candidate will be responsible for overseeing ministry-wide communication, managing the phone system, and providing clerical support to staff as needed.

Key Responsibilities
  • Greet and direct visitors and phone calls with a positive and helpful spirit
  • Manage the phone system, including reviewing, responding, and redirecting ministry voice mail
  • Be available to answer questions for those calling or coming to the office
  • Communicate ministry-wide announcements, prayer requests, and other updates as needed through web-based communication channels
  • Handle sensitive information in a professional manner, including community service participant information, prayer requests, etc.
  • Review, respond to, and redirect emails
  • Provide clerical support for staff as needed
Additional Duties
  • Maintain community service participant forms, service referral records, food bank issuances and processes for staff, including key and credit card requests, copying, faxing, etc.
  • Distribute and manage mail, deliveries, and shipments
  • Organize and maintain ministry-wide staff administrative supplies
  • Assist in the planning and preparation of meetings, conferences and conference telephone calls
  • Communicate with outside parties regarding copiers, network printer, and other equipment needs
  • Maintain the layout, organization, and cleanliness of staff areas, including the office, kitchen, reception and other areas as needed
  • Manage and maintain ministry-wide data management systems, including member profiles, entering information, updating and printing reports, etc.
  • Process and maintain attendance and other information received from ministry volunteers
  • Work with and assist other staff members at the discretion of Supervisor
  • Keep promotional material attractively displayed in the office, information on desk current, and daily schedules posted accordingly
  • Build effective relationships with all staff and volunteers to determine their administrative needs, including requirements and timelines, and methods to overcome any barriers that may hinder completion of tasks
Requirements
  • High School Diploma or GED required
  • Associate's Degree or Bachelor's Degree (preferred)
  • Previous non-profit or ministry work-related experience (2 years minimum)
  • Administrative experience (4 years minimum)
  • Proficiency with Microsoft Office Suite, general database
  • Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate
  • Maintain professional appearance and comply with company dress code
  • Excellent computer, typing and data entry skills
  • Working knowledge of standard office equipment
  • Discretion; able to maintain complete confidentiality involving both clients and fellow employees
  • Christian experience
  • A positive, cheerful attitude with a heart for service
  • Dependable, professional, punctual, organized, flexible, and adaptable to administrative challenges

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