Network Operations Specialist
22 hours ago
Job Summary:
We are seeking a highly skilled Network/Operations - Help Desk Support Help Desk Support professional to join our team at Management Applications, Inc. As a key member of our IT team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our network infrastructure.
Key Responsibilities:
- Monitor network status and resolve issues in a timely and efficient manner
- Manage and support network software, including upgrades and patches
- Support LAN interfaces to local county data processing networks
- Manage and support voice gateways, including IVR systems and inbound/outbound calls
- Manage and support Cisco Call Managers and IVR Platform
- Manage and support Content Delivery Network
- Provide end-user and desktop support, including help desk level 1-3
- Manage user accounts and network implementation, installation, and relocation
- Support email and Exchange, including 4000 mailboxes
- Manage Citrix connectivity and print support and management
- Asset tracking and project management
Requirements:
- Minimum of 5 years of experience in managing day-to-day operations and support of a client infrastructure network
- CCENT (Cisco Certified Entry Networking Technician) Certification or higher
- ITIL v3 certification (Foundation level or higher)
Server Support Personnel:
- Minimum of 5 years of experience installing, configuring, and troubleshooting Windows platform server
- MCSE Certification for Windows Server 2008 and MCSE Certification for Windows Server 2012
LAN/WAN Support Personnel:
- Minimum of 5 years of hands-on experience in network design, installation, and configuration of fiber and cat 6 wiring, routers, and layer three switches
- Minimum of 3 years of hands-on experience in web-based ACNS version 5.Content Engines, Content Delivery Manager, and Content Router
- Experience utilizing CISCO monitoring tools and products
Internet, Email, and Firewall Support Personnel:
- Minimum of 5 years of experience in configuring and tuning web servers for large, diverse groups of users
- Minimum of 5 years of experience in deploying and administering Microsoft Exchange servers
- CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification
Help Desk and Desktop Support Staff:
- Minimum of 3 years of experience in workstation and desktop configuration, and setup, and basic LAN implementations
- Current experience with MS Windows 7 and knowledge of future MS Windows releases
- Hands-on experience in using automated service desk tools, with experience in using ServiceNow preferred
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