Network Operations Specialist

22 hours ago


Lancaster, Pennsylvania, United States MANAGEMENT APPLICATIONS, INC. Full time
Job Title: Network/Operations - Help Desk Support Help Desk Support

Job Summary:

We are seeking a highly skilled Network/Operations - Help Desk Support Help Desk Support professional to join our team at Management Applications, Inc. As a key member of our IT team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our network infrastructure.

Key Responsibilities:

  • Monitor network status and resolve issues in a timely and efficient manner
  • Manage and support network software, including upgrades and patches
  • Support LAN interfaces to local county data processing networks
  • Manage and support voice gateways, including IVR systems and inbound/outbound calls
  • Manage and support Cisco Call Managers and IVR Platform
  • Manage and support Content Delivery Network
  • Provide end-user and desktop support, including help desk level 1-3
  • Manage user accounts and network implementation, installation, and relocation
  • Support email and Exchange, including 4000 mailboxes
  • Manage Citrix connectivity and print support and management
  • Asset tracking and project management

Requirements:

  • Minimum of 5 years of experience in managing day-to-day operations and support of a client infrastructure network
  • CCENT (Cisco Certified Entry Networking Technician) Certification or higher
  • ITIL v3 certification (Foundation level or higher)

Server Support Personnel:

  • Minimum of 5 years of experience installing, configuring, and troubleshooting Windows platform server
  • MCSE Certification for Windows Server 2008 and MCSE Certification for Windows Server 2012

LAN/WAN Support Personnel:

  • Minimum of 5 years of hands-on experience in network design, installation, and configuration of fiber and cat 6 wiring, routers, and layer three switches
  • Minimum of 3 years of hands-on experience in web-based ACNS version 5.Content Engines, Content Delivery Manager, and Content Router
  • Experience utilizing CISCO monitoring tools and products

Internet, Email, and Firewall Support Personnel:

  • Minimum of 5 years of experience in configuring and tuning web servers for large, diverse groups of users
  • Minimum of 5 years of experience in deploying and administering Microsoft Exchange servers
  • CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification

Help Desk and Desktop Support Staff:

  • Minimum of 3 years of experience in workstation and desktop configuration, and setup, and basic LAN implementations
  • Current experience with MS Windows 7 and knowledge of future MS Windows releases
  • Hands-on experience in using automated service desk tools, with experience in using ServiceNow preferred

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