Senior HR Technical Specialist

2 weeks ago


Madison, Wisconsin, United States Cypress HCM Full time
Cypress HCM HR Business Systems Consultant Job Description

Job Title: Senior HR Technical Specialist

Job Overview:

We are seeking a highly skilled Senior HR Technical Specialist to accelerate our People and Places technology and AI capabilities. In this role, you will be responsible for creating a seamless employee and manager service experience, showcasing our Zendesk product for the HR use-case, and driving our Zendesk showcase work to elevate how HR functions can use Zendesk to create a simple and effective HR support experience.

Responsibilities:

  1. Develop a framework for our HR tech roadmap and implementation strategy.
  2. Lead the integration and adoption of technology and AI capabilities across People and Places.
  3. Simplify the service experience for managers and employees, improving processes and content delivery throughout our employee lifecycle.
  4. Develop and manage the People and Places content strategy, ensuring accurate, relevant, and timely information availability.
  5. Collaborate with the CIO organization to ensure alignment in tech-adoption and digital transformation strategies.
  6. Stay up-to-date with the latest HR tech and AI trends, adapting our strategy accordingly.

Requirements:

  • A bachelor's degree in HR, IT, Business, or a related field. A relevant master's degree or higher a plus.
  • Proven senior-level experience in IT and/or HR Operations.
  • Workday experience required.
  • Knowledge of AI applications and their pragmatic use within HR.
  • Experience working with Zendesk solutions preferred.
  • Demonstrable strategic thinking and problem-solving skills.
  • Exceptional leadership, communication, and team collaboration abilities.

Compensation: Up to $99.47/hr.



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