Medical Support Specialist
4 weeks ago
We are seeking a highly skilled and compassionate Medical Support Specialist to join our team at One Medical. As a Medical Support Specialist, you will play a critical role in providing exceptional patient care and support in our offices.
Key Responsibilities:
- Provide best-in-class venipuncture services to patients of all ages
- Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
- Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
- Assist with dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
- Continuously care for patients beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and virtual medical teams with clerical duties
- Utilize impeccable C-I-CARE skills in all patient interactions to ensure a positive in-office experience
- Perform front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
- Assist senior patients with administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation
- Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks
- Perform opening and closing duties and daily office upkeep, including maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization
Requirements:
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- A High School Diploma or equivalent
- Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
- Phlebotomy experience and/or certification preferred
- Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred
What We Offer:
- A competitive salary starting at $22.75 per hour based on a full-time schedule
- A comprehensive benefits package, including medical, dental, and vision plans, as well as a 401(k) match
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About One Medical:
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. We're on a mission to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.
We're committed to building a diverse, driven, and empathetic team that thrives in a culture of feedback and growth. If you're passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity.
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