Medical Assistant

1 month ago

Boston, Massachusetts, United States One Medical Full time
Job Opportunity: Medical Assistant - Clinical Support Specialist

We are seeking a highly skilled and compassionate Medical Assistant to join our team at One Medical. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our clinical team in delivering high-quality services.

Key Responsibilities:
  • Provide top-notch patient care, including venipuncture services, specimen collection, and other clinical support tasks.
  • Assist with extended scope duties, such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
  • Perform dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up.
  • Support our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties.
  • Utilize impeccable C-I-CARE skills in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
  • Assist with front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
  • Support senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation for patients.
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and performing opening and closing duties/daily office upkeep as required.
Requirements:
  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
  • A High School Diploma or equivalent.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
  • Phlebotomy experience and/or certification preferred.
  • Experience with extended scope care, including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred.
Benefits:
  • Paid sabbatical after 5 and 10 years.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: starts at $24.25 per hour based on a full-time schedule.

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our offices located in Boston and Cambridge, MA. Flex Lab Services Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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