Medical Support Specialist
3 weeks ago
One Medical is a primary care solution that's challenging the industry status quo by making quality care more affordable, accessible, and enjoyable.
We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.
Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.
As we continue to grow and seek to impact more lives, we're building a diverse, driven, and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The OpportunityAs a One Medical Phlebotomist/Office Assistant, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, and other clinical support services.
You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service.
You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory, and facilities support.
You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.
You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in-office providers.
Key Responsibilities- Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics
- Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
- Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
- Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
- Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
- Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, and strong knowledge of billing and insurance
- All front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
- Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- A High School Diploma or equivalent
- Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
- Phlebotomy experience and/or certification preferred
- Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred
We offer a competitive salary, starting at $22.75 per hour based on a full-time schedule, as well as a range of benefits designed to aid your health and wellness, including paid sabbatical after 5 and 10 years, Employee Assistance Program, competitive Medical, Dental, and Vision plans, and more.
This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our offices located in Boston, MA.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
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