AWS Pricing and Billing Operations Manager

3 weeks ago

Seattle, Washington, United States AmazonWebServices Full time
About the Role

We are seeking a highly skilled Revenue Operations Manager to join our AWS team. As a key member of our Pricing and Billing Operations team, you will be responsible for managing a team of Operations Analysts to ensure accuracy and morale in a fast-paced high visibility environment.

Key Responsibilities
  • Manage a team of Operations Analysts to ensure accuracy and morale in a fast-paced high visibility environment.
  • Support and implement existing team goals and vision in line with larger BPO objectives.
  • Drive resolution for billing and collections issues by partnering with Accounts Receivable (AR), Billing, and Project teams.
  • Manage communication with cross-functional teams including Sales, AWS Partner Network, AR, Legal, and Finance.
  • Proactively identify opportunities for improved communication and training, and assist in the creation of documentation.
  • Help push for continuous process improvement while developing relationships for long-term solutions.
  • Represent team in larger cross-team initiatives which involves supporting requirements gathering phase through project launch.
  • Retrieve and analyze data using Excel, and other data management/BI systems.
  • Enable team members through direct support and partnering on stretch assignments.
  • Support weekly, monthly, and quarterly reporting.
About the Team

Our team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We believe that world-class support is critical to customer success and partner with a global list of customers that are building mission-critical applications on top of AWS services.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • A chance to work with a global team of talented professionals.
Requirements
  • Bachelor's degree.
  • 5+ years of relevant professional experience.
  • 2+ years of relevant people leader experience.
  • Operations experience with working knowledge of contracts.
  • Experience managing a team of direct reports and continually improving success-driven metrics.
  • Experience working within a team of managers who support a larger team with a unified vision.
Preferred Qualifications
  • Lean Six Sigma Black Belt, PMP, and Kaizen Certification.
  • Experience working with pricing or billing operations.
  • Strong attention to detail and excellent problem-solving skills.
  • Project/Program Management: Expertise in leading large-scale cross-functional financial systems-related projects across varying businesses and geographies.
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through.

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