AWS Revenue Operations Manager

7 days ago

Seattle, Washington, United States AmazonWebServices Full time
About the Role

We are seeking a highly skilled Revenue Operations Manager to join our AWS team. As a key member of our sales operations team, you will be responsible for managing a team of Operations Analysts to ensure accuracy and morale in a fast-paced high visibility environment to support operations for AWS Sales and other internal teams.

Key Responsibilities
  • Manage a team of Operations Analysts to ensure accuracy and morale in a fast-paced high visibility environment to support operations for AWS Sales and other internal teams.
  • Support and implement existing team goals and vision in line with larger BPO objectives.
  • Drive resolution for billing and collections issues by partnering with Accounts Receivable (AR), Billing, and Project teams.
  • Manage communication with cross-functional teams including Sales, AWS Partner Network, AR, Legal, and Finance.
  • Proactively identify opportunities for improved communication and training, and assist in the creation of documentation.
  • Help push for continuous process improvement while developing relationships for long term solutions.
  • Represent team in larger cross-team initiatives which involves supporting requirements gathering phase through project launch.
  • Retrieve and analyze data using Excel, and other data management/BI systems.
  • Enable team members through direct support and partnering on stretch assignments.
  • Support weekly, monthly, and quarterly reporting.
About the Team

Our team is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

Requirements
  • Bachelor's degree.
  • 5+ years of relevant professional experience.
  • 2+ years of relevant people leader experience.
  • Operations experience with working knowledge of contracts.
  • Experience managing a team of direct reports and continually improving success driven metrics.
  • Experience working within a team of managers who support a larger team with a unified vision.
Preferred Qualifications
  • Lean Six Sigma Black Belt, PMP and Kaizen Certification.
  • Experience working with pricing or billing operations.
  • Strong attention to detail and excellent problem-solving skills.
Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony and strive for flexibility as part of our working culture.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

Compensation

Compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $104,900/year in our lowest geographic market up to $185,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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