Patient Intake Coordinator
3 weeks ago
We are seeking a highly motivated and compassionate Patient Intake Specialist to join our team at Greenbrook TMS NeuroHealth Centers. As a key member of our call center team, you will play a critical role in introducing and educating patients on our treatment options, assisting with their needs, and encouraging callers to book free consultations at their nearest clinic.
Key Responsibilities:
- Educate callers on our treatments and book new appointments
- Schedule and reschedule patient appointments
- Handle over 150 calls per day
- Perform office administrative tasks, including managing leads and data entry
- Provide information to interested patients
- Pre-screen patients for insurance coverage
- Handle inquiry requests online and by phone
- Follow up with patients and interested parties
- Maintain a high level of service with each interaction
Requirements:
- High school diploma or equivalent
- Minimum 2 years of phone and/or customer service experience
- Active listening skills
- Excellent verbal and written communication in English
- Strong computer skills, including Microsoft Word, Outlook, and CRM experience
- Attention to detail and customer-oriented ability
Preferred Qualifications:
- Patient scheduling experience
- Knowledge of marketplace insurance payers
- Clinical interviewing skills
- Excellent verbal and written communication in Spanish
- Ability to connect with people and improvise
About Us:
Greenbrook TMS NeuroHealth Centers is a leading provider of Transcranial Magnetic Stimulation (TMS) therapy, an FDA-cleared, non-invasive treatment for Major Depressive Disorder and other mental health disorders. We have provided over one million TMS treatments to over 27,000 patients struggling with depression. Our mission is to make a positive difference in the lives of patients by providing compassionate and effective care.
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