Branch Operations Manager

23 hours ago


Naples, Florida, United States First Citizens Bank Full time

Overview:

At First Citizens Bank, we're a team of dedicated professionals who strive to make a difference in the communities where we live and work. We're seeking an experienced Branch Operations Manager to join our team.

About the Role:

The successful candidate will be responsible for the operational management of one branch location, ensuring compliance with all branch operations policy and procedures. This includes research and resolution of transaction/cash discrepancies, hiring, supervision, and performance management of service line associates, processing transactions accurately and efficiently, facilitating customer awareness and education of bank services, introducing customers to other branch team members or bank partners, and more.

Key Responsibilities:

  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Requirements:

  • Bachelor's Degree and 1+ years of experience in financial services, bank operations, or branch operations management
  • OR High School Diploma or GED and 5+ years of experience in financial services, bank operations, or branch operations management
  • Preferred Skills: 1+ years of management or supervisory experience, strong financial literacy or knowledge of retail banking products and services, recent experience at an LFI in an Operations Management role, professional communication skills, both written and verbal

Salary:$65,000 - $80,000 per year

Benefits:We offer a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, paid time off, and more.



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