Retail Operations Manager
7 days ago
As an expression of God's love in Southwest Florida, St. Matthews House Inc aims to cultivate communities where people are progressively seen, accepted, challenged, and supported.
The Retail Operations Manager plays a vital role in overseeing the daily operations of our thrift store, ensuring exceptional customer service and striving to meet monthly sales goals.
This is a professional and customer service-oriented position that requires strong leadership and interpersonal skills. The successful candidate will be responsible for undertaking administrative tasks, maintaining inventory, and developing business strategies.
Key Responsibilities:
- Ensure the efficient opening and closing of the store daily
- Oversee cash register operation, reconciliation, records, and banking
- Maintain overall cleanliness of the store, restrooms, and parking lots or surrounding areas
- Ensure store compliance with health and safety regulations
- Manage inventory, including pricing and merchandising donated items
- Achieve accurate record keeping and communicate effectively with the Director
- Work with customers to increase sales, handle customer issues, and maintain a positive shopping experience
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Maintain communication with Fleet Manager, warehouse, and other department leadership
- Assign duties and delegate tasks to team members, motivate them to meet objectives by training and mentoring staff
- Hire, train, and oversee new staff
- Assist the Engagement Coordinator in maintaining the volunteer database and a positive volunteer environment
- Supervise community service workers
- Forecast sales and manage store budget
Requirements:
- Bachelor's and/or Associate degree preferred; high school diploma/equivalent required
- Previous experience in retail management and a sales background preferred; great customer service skills
- Valid Driver's License, reliable transportation, and MVR required; required to maintain primary auto insurance at minimum liability limits of $100,000/$300,000 bodily injury, $100,000 property damage or $300,000 combined single limit
- Flexible work hours; this position requires some holidays and weekends
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