Medical Office Coordinator
7 hours ago
Job Summary:
The Patient Service Representative is the face of Palomar Health Medical Group, responsible for providing exceptional patient care and ensuring a smooth patient flow.
Key Responsibilities:
- Greet and check in patients, answer phones, and document accurate patient information.
- Schedule walk-in appointments, verify patient insurance information, and explain billing procedures.
- Collect co-payments, deductibles, and co-insurance, and prepare/file patient forms.
- Process medical records, maintain accurate patient information, and ensure HIPAA compliance.
- Provide excellent customer service, resolve call queries promptly, and maintain a high-level of customer satisfaction.
- Monitor daily scheduling, scan lobby for waiting patients, and follow-up with Back Office staff as needed.
- Balance daily monies and receipts, ensure accuracy of batch summaries, and create deposits.
- Make recommendations to improve processes and procedures, and serve as department receptionist for outside vendors and contractors.
Requirements:
High School diploma or GED, and minimum one year of experience in a customer service position, preferably in a medical practice setting.
Working knowledge of contracted insurances, patient benefits, and third party requirements preferred.
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