Medical Office Coordinator

7 hours ago


Vista, California, United States Palomar Health Medical Group Full time

Job Summary:

The Patient Service Representative is the face of Palomar Health Medical Group, responsible for providing exceptional patient care and ensuring a smooth patient flow.

Key Responsibilities:

  • Greet and check in patients, answer phones, and document accurate patient information.
  • Schedule walk-in appointments, verify patient insurance information, and explain billing procedures.
  • Collect co-payments, deductibles, and co-insurance, and prepare/file patient forms.
  • Process medical records, maintain accurate patient information, and ensure HIPAA compliance.
  • Provide excellent customer service, resolve call queries promptly, and maintain a high-level of customer satisfaction.
  • Monitor daily scheduling, scan lobby for waiting patients, and follow-up with Back Office staff as needed.
  • Balance daily monies and receipts, ensure accuracy of batch summaries, and create deposits.
  • Make recommendations to improve processes and procedures, and serve as department receptionist for outside vendors and contractors.

Requirements:

High School diploma or GED, and minimum one year of experience in a customer service position, preferably in a medical practice setting.

Working knowledge of contracted insurances, patient benefits, and third party requirements preferred.



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