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Assistant General Manager

2 months ago

Mt Pleasant, South Carolina, United States Raldex Hospitality Full time
About Raldex Hospitality

Raldex Hospitality is a leading provider of exceptional hospitality experiences. Our commitment to excellence is reflected in our high standards of service, employee engagement, and operational efficiency.

Job Summary

We are seeking an experienced and dynamic Assistant General Manager to support the General Manager in overseeing the daily operations of our hotel. The successful candidate will play a critical role in ensuring the highest standards of guest satisfaction, employee engagement, and operational efficiency.

Key Responsibilities
  • Hotel Operations Management: Assist the General Manager in managing all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.
  • Guest Experience: Ensure exceptional guest experiences by maintaining high standards of service and addressing guest inquiries and concerns promptly and professionally.
  • Staff Supervision: Supervise, train, and motivate staff to achieve performance goals and uphold Hilton brand standards.
  • Financial Management: Monitor and manage financial performance, including budgeting, forecasting, and expense control.
  • Operational Efficiency: Implement and maintain standard operating procedures to ensure operational efficiency and consistency.
  • Property Inspections: Conduct regular inspections of the property to ensure cleanliness, maintenance, and safety standards are met.
  • Recruitment and Onboarding: Assist in the recruitment, hiring, and onboarding of new team members.
  • Employee Engagement: Foster a positive and collaborative work environment, promoting teamwork and employee engagement.
  • Sales and Marketing: Support sales and marketing initiatives to drive revenue and occupancy.
  • Compliance: Ensure compliance with all local, state, and federal regulations and Hilton policies.
Qualifications
  • Education: Bachelor's degree in hospitality management, business administration, or a related field preferred.
  • Experience: Minimum of 3-5 years of experience in hotel management or a similar role.
  • Leadership Skills: Strong leadership and interpersonal skills with the ability to motivate and develop a team.
  • Communication Skills: Excellent communication and problem-solving abilities.
  • Financial Acumen: Strong financial acumen and experience in budgeting and forecasting.
  • Technical Skills: Proficiency in hotel management software and Microsoft Office Suite.
  • Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
  • Industry Knowledge: Knowledge of local market and hospitality industry trends a plus.