Bilingual Case Management Specialist

1 week ago


Tampa, Florida, United States EASY ADVOCATES LLC Full time
Job OverviewBenefits:
  • Health insurance
  • Career advancement opportunities
  • Training and professional development

Company: EZ Advocates LLC
Location: Tampa, FL
Position Type: Full-Time
Compensation: $18/hour
Eligibility for Benefits: Health Insurance after 6 months
Working Hours: 9:00 AM - 5:00 PM

About EZ Advocates LLC:
EZ Advocates LLC is a premier provider of solutions for timeshare exit, committed to assisting clients in navigating the intricate landscape of timeshare ownership and termination. Our focus on integrity, professionalism, and customized service allows us to create effective exit strategies tailored to the individual needs of our clients.

Position Summary:
We are looking for a meticulous and compassionate bilingual Case Manager fluent in both English and Spanish. The Case Manager will play a crucial role in guiding clients through the timeshare exit journey, ensuring they receive personalized support and timely information. This position demands excellent communication skills, empathy, and a strong commitment to addressing clients' concerns effectively.

Key Responsibilities:
  • Conduct initial consultations with clients to understand their motivations for exiting their timeshare agreements.
  • Evaluate clients' timeshare contracts, financial circumstances, and legal responsibilities to formulate tailored exit strategies.
  • Research and interpret relevant laws, regulations, and contractual obligations associated with timeshare ownership and termination.
  • Provide ongoing support and guidance to clients throughout the exit process, managing expectations and addressing inquiries.
  • Engage with timeshare developers, management firms, and legal representatives on behalf of clients to negotiate exit options and settlements.
  • Assist clients in preparing and submitting essential documentation for timeshare exit, including cancellation letters and legal notices.
  • Track the progress of timeshare exit cases, monitoring milestones and following up with clients to ensure compliance with deadlines.
  • Collaborate with internal team members to ensure efficient and effective timeshare exits.
  • Maintain accurate and current records of client interactions, case details, and outcomes in the company’s database.
  • Provide regular updates and reports to clients regarding the status of their exit cases, including any developments or challenges.
  • Stay informed about industry trends, legal updates, and best practices in timeshare exit services to enhance expertise and service delivery.
  • Maintain confidentiality and professionalism in all client interactions, adhering to ethical standards and company policies.
Qualifications:
  • Experience in case management, customer service, or legal assistance (note: we are not attorneys).
  • Exceptional communication and interpersonal skills.
  • Strong organizational and time-management capabilities.
  • Ability to work independently while also collaborating effectively within a team.
  • Familiarity with timeshare industry practices and regulations (preferred).
  • Proficiency in Microsoft Office and case management software.


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