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Bilingual Client Support Specialist

2 months ago

Tampa, Florida, United States EASY ADVOCATES LLC Full time
Job OverviewBenefits:
  • Health insurance
  • Opportunities for career growth
  • Training and development programs

Company: EZ Advocates
Position Type: Full-Time
Compensation: $18/hr
Health Insurance: Eligible after 6 months
Work Hours: 9:00AM-5:00PM

About EZ Advocates:
EZ Advocates specializes in providing comprehensive solutions for timeshare exit, committed to assisting clients in navigating the intricate landscape of timeshare ownership and termination. Our focus on integrity, professionalism, and customized service enables us to deliver effective exit strategies tailored to each client's specific needs.

Role Summary:
We are in search of a meticulous and compassionate bilingual Case Manager fluent in both English and Spanish. The Case Manager will play a pivotal role in guiding clients through the timeshare exit journey, ensuring they receive personalized support and timely information. This position demands exceptional communication skills, empathy, and a strong commitment to addressing clients' concerns efficiently.

Key Responsibilities:
  • Conduct initial consultations to understand clients' motivations for exiting their timeshare agreements.
  • Evaluate clients' timeshare contracts, financial situations, and legal obligations to create tailored exit strategies.
  • Research and interpret relevant laws, regulations, and contractual terms related to timeshare ownership and termination.
  • Provide ongoing support and guidance to clients throughout the exit process, managing expectations and addressing inquiries.
  • Engage with timeshare developers, management firms, and legal representatives on behalf of clients to negotiate exit options and settlements.
  • Assist clients in preparing and submitting necessary documentation for timeshare exit, including cancellation letters and legal notices.
  • Track the progress of timeshare exit cases, ensuring milestones are met and following up with clients as needed.
  • Collaborate with team members to ensure efficient and effective timeshare exits.
  • Maintain accurate records of client interactions, case details, and outcomes in the company’s database.
  • Provide clients with regular updates on the status of their exit cases, including any developments or challenges.
  • Stay informed about industry trends, legal updates, and best practices in timeshare exit services to enhance expertise.
  • Uphold confidentiality and professionalism in all client interactions, adhering to ethical standards and company policies.
Qualifications:
  • Experience in case management, customer service, or legal assistance (note: we are not attorneys).
  • Strong communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Ability to work independently and collaboratively within a team.
  • Familiarity with timeshare industry practices and regulations (preferred).
  • Proficiency in Microsoft Office and case management software.