Customer Experience Manager
2 days ago
We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective front-end operations and customer service.
Key Responsibilities- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure all front-end policies and procedures are followed, and achieve key performance indicators (KPIs) and manage team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Lead the omnichannel processes and manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits, and assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Train, observe, and coach the customer experience team to achieve results, participate in the performance management process, and support Talent Development of your team.
- Serve as Manager on Duty (MOD) and interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations.
- Acknowledge customers, help locate the product, and provide solutions.
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Cross-train in Custom Framing selling and production, and lead the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
- Retail management experience preferred.
- Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
Equal Opportunity EmployerMichaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate, and be better together.
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Customer Experience Manager
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San Francisco, California, United States Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective front-end operations and customer service.Key ResponsibilitiesLead and manage adherence to...
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